Privacy Policy

Effective Date: 20/03/2025

Welcome to Pooch Pouch. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.mypoochpouch.com] and purchase our products.

By using our site, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We may collect and process the following data:

• Personal identification information (Name, Email address, Phone number, Address)

• Payment details (handled securely through third-party providers like Wix Payments/Stripe/PayPal)

• Order and delivery details

• Any communication you send to us (e.g., emails or contact form queries)

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2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Manage your account

• Communicate with you about your order or respond to queries

• Send marketing emails (only if you have opted in)

• Improve our website and services

• Comply with any legal obligations

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3. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings.

We use:

• Essential cookies (for site functionality)

• Analytics cookies (to monitor website performance, via Google Analytics)

By using our website, you consent to our use of cookies by our Cookie Policy.

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4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.
We may share your data with:

• Service providers who help operate our website and fulfil orders (e.g., payment processors, delivery companies)

• Law enforcement, if required by law

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5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

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6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request the deletion of your personal information

• Object to processing or request restriction

• Withdraw your consent to marketing communications at any time

To exercise your rights, please get in touch with us at:
📧 enquires.poochpouch@gmail.com

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7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated "Effective Date".

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8. Contact Us

If you have any questions about this Privacy Policy, please get in touch with us at:
Pooch Pouch
📧 Email: enquires.poochpouch@gmail.com