Shipping Policy

A legal disclaimer

Effective Date: [Insert Date]

Thank you for shopping with Pooch Pouch! We are committed to providing fast, reliable shipping for all your canine adventure essentials.

Shipping Locations

We currently ship to addresses within the United Kingdom.

Shipping Methods & Delivery Times

Standard Delivery (Royal Mail / UK Post Office Service):
Estimated delivery time: 2–4 business days after dispatch.
Next Day Delivery:
Available at checkout for faster service.
Orders must be placed before 12:00 PM (Monday–Friday) to qualify for next business day delivery.
Orders placed after 12:00 PM or on weekends will be processed the next working day.

Shipping Costs

Shipping costs are calculated at checkout based on your selected delivery option.
Promotions such as free shipping may be offered during special events.

Order Processing Time

Orders are processed within 1 business day of receiving your order confirmation email.
You will receive another notification when your order has been dispatched, including tracking information where applicable.

Delivery Issues

We rely on Royal Mail and trusted couriers; however, delivery times may vary during busy periods.
If your order is delayed beyond the estimated timeframe, please contact us at enquiries.poochpouch@gmail.com and we’ll be happy to assist.

Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly. We cannot guarantee address changes after an order has been placed and are not responsible for packages sent to incorrectly provided addresses.

For any questions about your order or delivery, please contact us at:
📧 enquiries.poochpouch@gmail.com