Terms & Conditions

Effective Date: 21/04/2025

Welcome to Pooch Pouch!
These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing or using www.mypoochpouch.com, you agree to comply with and be bound by these Terms and Conditions.

1. General

This website is owned and operated by Pooch Pouch.
Throughout the site, the terms "we", "us" and "our" refer to Pooch Pouch.
We offer this website, including all information and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Products and Services

All descriptions of products or product pricing are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.

We make every effort to display our products' colours and images as accurately as possible.
However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

3. Ordering and Payment

Orders are placed via our website and are subject to acceptance and availability.
Payment must be made in full at the time of ordering.
We accept secure payments via the payment methods displayed at checkout.

4. Shipping and Delivery

We ship within the United Kingdom only.
Delivery options include Standard Delivery and Next Day Delivery.
Delivery times are estimates and not guaranteed.
Full shipping details are outlined in our Shipping Policy.

5. Returns and Refunds

We do not accept returns unless the product arrives damaged.
If your product is damaged in transit, please contact us within 7 days of delivery at enquiries.poochpouch@gmail.com, providing photo proof of the damage.
Approved refunds will be issued to the original payment method within 5–7 business days.

Please review our full Returns and Refunds Policy for more information.

6. Intellectual Property

All content on this site — including text, graphics, logos, images, and software — is the property of Pooch Pouch and protected by copyright and intellectual property laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.

7. Limitation of Liability

Pooch Pouch shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products purchased.

Products should be used responsibly. We are not liable for misuse or improper handling.

8. Governing Law

These Terms and Conditions and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales.

9. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website.
It is your responsibility to check this page periodically for changes.

10. Contact Information

Questions about the Terms and Conditions should be sent to:
📧 enquiries.poochpouch@gmail.com