Returns Policy
Pooch Pouch Returns Policy
At Pooch Pouch, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we offer a straightforward returns policy in line with UK e-commerce guidelines.
1. Returns and Refunds
- Eligibility: You have the right to return your item within 14 days of receiving it, as per UK Consumer Contracts Regulations. To qualify for a return, the item must be unused, in its original packaging, and in the same condition you received it.
- Exceptions: Products that are damaged due to improper handling, wear and tear, or misuse will not qualify for a return or refund
2. Initiating a Return
- To start a return, please contact us within 14 days of receiving your order at [EMAIL/CONTACT INFORMATION]. We’ll guide you through the process and provide instructions for sending the item back to us.
- You will need to provide proof of purchase (such as your order confirmation or receipt) when requesting a return.
3. Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of return shipping unless the item was faulty or incorrect.
- Faulty or Incorrect Items: If your item arrives damaged or is incorrect, please notify us within 48 hours of receipt. We will cover the return shipping costs and provide a replacement or full refund, as per your preference.
4. Refund Processing
- Timing: Once we receive and inspect your returned item, we’ll notify you via email. Approved refunds will be processed within 14 days.
- Refund Method: Refunds will be issued to the original payment method.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at enquires.poochpouch@gmail.com
6. Contact Information
If you have any questions about our returns policy, feel free to reach out to our customer service team at